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Why Empathy Is the Secret to Great Customer Service | Dixa
What is empathy in customer service? (and what’s its real value?) The dictionary defines empathy as: the action of understanding, being sensitive, and vicariously experiencing the feelings, thoughts, and experiences of another.In the context of customer service, this means putting yourself in your customer’s shoes.
Releated Resources :
A guide to empathy in customer service – Freshdesk
https://freshdesk.com/customer-service-skills/guide-empathy-customer-service-blog/
31 Jan 2022 — In customer service , empathy is the ability to have a human interaction with a customer where you would intentionally put yourself in the …
6 Ways To Show Empathy In Customer Service – HelpCenter …
https://www.helpcenterapp.com/blog/empathy-in-customer-service/
31 Mar 2022 — The definition of empathy doesn’t really change when it comes to customer service . It’s still defined as the ability to understand what …