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Customer Service Analytics: Enhancing CX – MonkeyLearn
Customer service analytics involves gathering and analyzing different sorts of customer data and metrics, in order to get actionable insights that allow you to evaluate your strategy and design better customer experiences.14 Nov 2019
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3 ways advanced data analytics can improve customer service
https://www.phocassoftware.com/business-intelligence-blog/3-ways-business-intelligence-can-improve-customer-service
Quality customer service is the gateway to long-term relationships. By using advanced data analytics you can understand your consumer base, deliver on or …
4 Ways in which Data Analytics can Improve Customer Service
Tying back to the previous point, data translates to insights. And insights help drive customized experiences, which in turn, ensures customer satisfaction.