Find below customer contact details of first contact including phone, email, and social media accounts
Releated Resources :
First Contact Resolution (FCR) for Improving Customer …
https://www.bmc.com/blogs/first-contact-resolution-for-improved-customer-satisfaction/
24 Mar 2020 — First contact resolution is the percentage of incoming service calls or requests that are resolved during the first interaction with the …
The Most Important Customer Service Metric That … – Groove HQ
The Most Important Customer Service Metric That Most Businesses Ignore
You can use a simple formula to calculate your first contact resolution rate: simply divide the number of support issues resolved on first contact by the total …